FAQs

Making a decision about care giving for a loved one is never easy. To be comfortable with your options, you need answers.

We hope the following information is a good start. If your questions aren’t completely answered, please call us on 01254 658899. We’d be glad to speak with you about your specific family situation.

Are your Carers insured and checked?

Yes. Every Carer is a Live In Care North-West employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance, obtain 3 references and then cover each carer with general liability and workers’ compensation insurance.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process and you can rest assured that we do our best to take the guesswork out of matching the right Carer to you and your family. However, you must be satisfied. We’ll never send a Carer who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in Carer.

Will my family member always receive care from the same Carer?

Our goal at Live In Care North-West is to establish a long-term relationship with your loved one. Should your family want to request another Carer for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a Carer is vital to a successful home care experience.

Can I change or discontinue the services my loved one receives?

You can change the number or type of service we provide your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with Live In Care North-West at your discretion.

Do I need a doctor’s authorisation for your services?

No. You choose the services you want, when to start those services and how often those services are used. If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.

What are the costs of your services?

Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Level of home care services received (non-medical, personal care, etc.)
  • Area of the country where services are provided

To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Personal Care Plan and the rates for the services on your plan.

We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days notice.

Are home care services covered by insurance or NHS Social Services?
There is no straightforward answer to this question, although we are happy to help you to find out. Social Services will pay for certain things depending on the level of your need, coupled with an analysis of your financial circumstances. In addition, we are happy to work with other methods that your local Social Services department might use, such as Direct Payments or a Personalised Budget. Please call our Live In Care North-West office and we will gladly assist you with your funding options.

Do I pay the Carer directly?

No. You (or an authorised representative) are only invoiced after the completion of services. You never have to pay Carers directly. And you’ll never be asked to pay an additional fee to any employee.

How is the privacy of my personal information maintained?

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and Carers who are directly involved in your services will have access to information related to the care of your loved one.

Live In Care North-West seems like a good choice. What’s the next step?

Contact our friendly team at Live In Care North-West. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how Live In Care North-West might help. Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding services and costs. Then, we’ll begin putting together your Personal Care Plan and matching your loved one with the right Carer. We pride ourselves on being able to respond to urgent care needs with speed, but without compromising on standards.